Returns

Plain binders and accessories

You have the right to cancel within 14 days of receiving your order, for any reason at all. You don’t have to tell us why.

Email us at info@buildabinder.co.uk with your order number and we’ll send return instructions. You then have a further 14 days to send the goods back. Once they’re with us we’ll refund you within 14 days, to the payment method you used.

Goods need to come back in the condition you received them. You can handle something to see whether it suits you, the way you would in a shop, but if it comes back damaged or used we may reduce the refund to reflect that.

Please note: this applies to plain stock only. Custom items — anything carrying your design — can’t be returned, for the reason set out below.

Binders with your design on

These are made to your specification, one at a time, with your artwork on the cover. The law that gives you a 14-day change of mind on everything else specifically excludes personalised goods, because nobody else can buy the binder you designed.

So once your design has been engraved, printed or foiled onto a binder, we can’t take it back because you’ve changed your mind. It’s worth saying that plainly before you order rather than after.

Before we start decorating, it’s a different story — get in touch quickly and we can usually change or cancel the order. Ask us first if you’re unsure about a design.

If something’s wrong with it

This applies to everything, personalised included. If your order arrives faulty, damaged, not what you ordered, or not as described, your rights are unaffected by any of the above.

• Within 30 days of delivery you can reject it and have your money back.
• After that, we’ll repair or replace it. If that isn’t possible, you’re entitled to a refund.
• We cover the cost of returning anything faulty — you shouldn’t be out of pocket for our mistake.

Email info@buildabinder.co.uk with your order number and a photo of the problem, and we’ll sort it out.

Artwork we can’t use

If your file is too low-resolution to come out well, or it’s artwork you don’t have the right to use, we’ll tell you before anything is made and refund you in full if you’d rather not send a different design.

Returning from outside the UK

Everything above applies wherever you are — the 14 days on plain stock, the exemption for anything carrying your design, and our putting right anything faulty.

Email us before you send anything back, though. Return postage from abroad can cost more than the item is worth, and on a fault there’s often a better answer than posting it across the world. We’d rather agree what to do first than have you out of pocket for a parcel.

Customs charges and import duty you paid to receive an order aren’t ours to refund — they went to your own country’s customs, not to us. You may be able to reclaim them directly, and we’ll send whatever paperwork helps.